Lost or Stolen Passport View larger

Lost or Stolen Passport


  • I will pay the $170 fee by check/money order
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You may apply for a U.S. Passport IF:

  • You are a U.S. Citizen and are in possession of your ORIGINAL U.S. Passport, or ORIGINAL U.S. NATURALIZATION CERTIFICATE, or a previously expired U.S. PASSPORT 

Note: 1 BUSINESS DAY SERVICE is extremely limited, therefore a strict cancellation policy is enforced. Please contact IAG before placing your order.

Once you have placed your order, you will immediately receive a call from one of our passport specialists, who will personally walk you through the application process and send you our step-by-step information package via email.

*Note: If you place your order outside of our business hours you will receive a call the following business day by 9:00 am (EST).

Terms of Conditions:

Embassies/Consulates/US Passport Agency officials may request additional documentation at their discretion and in declining issuance of travel documents may not disclose the reason for denial of a passport/visa. IAG cannot be held responsible for delays in processing due to incomplete, inaccurate, or missing documentation including, but not limited to: missing or incorrect proof of identity, proof of U.S. Citizenship, Legal Residency of United States, proof of travel, missing photographs, or incorrect passport execution fees. IAG cannot be held responsible for the actions and/or decisions made by the Consulates or U.S. Passport Agency. Should your application be rejected for whatever reason, you bear the cost of return shipment of your documents and all expediting fees are non-refundable: No exceptions. Compensation is not available. If your application is placed on hold requiring an appointment with a supervisor, there will be an automatic $75 fee per appointment.

If we do not receive your application documents within 90 days of the date of purchase, there will be no refund. That amount will remain as credit for use on any future services.

If you: 1. Owe Child Support (in arrears), 2. Are wanted for arrest, 3. Are currently serving probation, 4. Are under order to appear in court (subpoena), 5. Are wanted for extradition, your passport application will be denied and any monies you have paid to have your passport application expedited will be forfeited.

IAG will not be responsible for loss or delay caused by events that we cannot control, including, but not limited to: weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials) with actual or apparent authority. IAG is not responsible for any documents inadvertently held or lost by embassies/consulates or US Government Agencies. Should this occur, which is highly unlikely, we will work to recover the documents from the agency or consulate. IAG makes no other warranties, expressed or implied. In no event will IAG be liable for any indirect, incidental, or consequential damages. Further, IAG’s total liability with respect to each passport application shall be limited to the amount of the IAG’s service fee paid by you. IAG will not be held liable for any delays caused by FedEx or any other type of courier/delivery service used to ship your documents to and from our office.

Non-refundable tickets should not be purchased until all travel documents are in your possession.


  • 1 BUSINESS DAY & 2-3 BUSINESS DAY applications must arrive in our office by 8:30am (as per our instructions, you should ship your documents FedEx FIRST Overnight, marked NO SIGNATURE REQUIRED). If your documents arrive past the 8:30 am deadline, you forfeit your appointment and it will be moved to the next available business day; you will be subject to a $50.00 fee to move your appointment). There will be NO REFUNDS if your passport application arrives past our deadline and cannot be processed that day. IAG will not be responsible for return delivery charges. 
  • 4-7 BUSINESS DAY, 8-10 BUSINESS DAY, & 11-15 BUSINESS DAY applications must be in our office by 10:30 am to be eligible for processing that day. Any document arriving past the deadline will be held in our office until the next available business day.


  • 1 BUSINESS DAY Passport Services All sales are FINAL. Once the order has been placed you are immediately registered as the only "Same Day" application for the following business day. IF you must cancel your application with IAG for whatever reason, your IAG processing fee will be retained for future credit towards any services. There will be no refund in the case your documents are received at our offices, or your application is denied by a Government entity.
  • 2-3 BUSINESS DAY, 4-7 BUSINESS DAY, 8-10 BUSINESS DAY, & 11-15 BUSINESS DAY In the case you decide to cancel IAG’s expedite services, prior to having sent your paperwork to our offices, there will be a cancellation fee; you will receive a partial refund of 50% from the total amount charged for IAG’s service fee. In order to receive your refund, you must send a cancellation email to customerservice@passportdocs.com . There will be no refund in the case your documents are received at our offices, or your application is denied by a Government entity. 


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Lost or Stolen Passport

Lost or Stolen Passport

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